Getting Started with the App Development Portal

Applies to: Application partners onboarding with Comcast, Sky, or a Syndicated Operator

Overview

The App Development Portal is used to register your organization and application information and initiate the application onboarding process.

Access to the portal is invitation-based. Users may not begin the onboarding process by creating an account independently. The first user from an organization must be invited by Comcast, Sky, or a Syndicated Operator.

The invitation starts the onboarding process. After you follow the invitation link, the App Development Portal will guide you through the required account, organization, and application steps.

Before You Begin

Please keep the following requirements in mind:

• Use your organization’s business email address.
• Personal email addresses are not supported.
• Use the exact email address that received the invitation.
• Do not create an account before receiving an invitation.
• Check your junk or spam folder if you cannot find the invitation.

Look for Your Invitation

The onboarding process begins when you receive an email from:

App Developer Portal Team Dev

notifications@distp-dev.developer.comcast.com

The invitation provides the link you need to start the process in the App Development Portal.

If you cannot find the invitation:

1. Search your inbox for notifications@distp-dev.developer.comcast.com.
2. Check your junk or spam folder.
3. Confirm which business email address was provided for the invitation.
4. Contact your Comcast, Sky, or Syndicated Operator representative if the invitation still cannot be located.

Start the Onboarding Process

1. Open the invitation from App Developer Portal Team Dev notifications@distp-dev.developer.comcast.com.
2. Use the link in the invitation to open the App Development Portal.
3. Follow the guidance displayed in the portal.
4. Create your account using the exact business email address that received the invitation.
5. Accept the invitation to become part of the organization for which you were invited.
6. Continue through the portal to review and complete the organization and application information.

Accept the Organization Invitation

When you are invited, an organization record and an application record are created for the distribution opportunity associated with the invitation.

You must accept the invitation to become part of the organization for which you were invited. Accepting the invitation connects your account to the appropriate organization and application record in the portal.

Creating an account alone does not complete this association.

Complete Your Organization Information

The portal will guide you through the organization registration process.

Review the available organization record and provide the requested information to the best of your ability. Enter information that is accurate and complete based on what is currently known.

The organization information helps establish who is responsible for the application and supports the start of the onboarding process.

Complete Your Application Information

The portal will also guide you through the application registration process.

Review the application record associated with your invitation and provide the requested application information to the best of your ability.

You may not have every application detail finalized when onboarding begins. Provide the most accurate information currently available so the onboarding process can move forward. Application information can be updated as additional details become available.

Expected Result

After successfully following the invitation and completing the portal steps:

• Your account uses the business email address associated with the invitation.
• You have accepted membership in the organization for which you were invited.
• Your account is associated with the appropriate organization record.
• You can access the application record associated with the invitation.
• You can enter and update organization information.
• You can enter and update application information.
• The application onboarding process can begin.

Troubleshooting: “You are not part of an application”

If you see the message “You are not part of an application,” your account may not be associated with the application for which you were invited.

A common reason is that the account was created:

• Without first following the invitation; or
• With a different email address from the one that received the invitation.

What to Do

1. Sign out of the App Development Portal.
2. Find the original invitation from notifications@distp-dev.developer.comcast.com.
3. Check your junk or spam folder if the invitation is not in your inbox.
4. Confirm the exact business email address that received the invitation.
5. Use that email address to create or recreate your portal account.
6. Open the original invitation again.
7. Follow the invitation link to return to the portal.
8. Accept the invitation to become part of the organization for which you were invited.

Using a different email address may prevent the portal from connecting your account to the existing organization and application records.

If You Are Still Blocked

Submit a support request using the App Development Portal support form.

Do not provide:

• Your password
• Verification codes
• Authentication tokens
• Other account credentials

Important Notes

• The first user from an organization must be invited by Comcast, Sky, or a Syndicated Operator.
• The invitation starts the onboarding process.
• The App Development Portal guides the user through account creation and registration.
• Personal email addresses are not supported.
• Always use the exact business email address that received the invitation.
• Creating an account without an invitation does not automatically associate the account with an organization or application.
• You must accept the organization invitation before you can access the associated application record.
• Complete the organization and application information to the best of your ability to initiate onboarding.