Applies to: App partners working through onboarding, development, testing, launch, and ongoing support
Problem
You need information, help, or action from our teams while developing and supporting your app, and unsure what Support Resource to use.
Steps
1. App Development Portal: Find requirements and documentation
Start with the App Development Portal when you need:
- App, image, metadata, or data requirements
- Firebolt SDK and technical documentation
- Development and validation guidance
- Onboarding information
The portal is the primary source for documented requirements and development resources. \
2. Slack: Collaborate with the team
Use your partner Slack channel for:
- Quick questions and clarification
- Development discussions
- Status updates and coordination
- Arranging technical working sessions
Keep discussions in the relevant thread, so decisions and context remain together.
3. Zendesk: Submit requests that require action or tracking
Use Zendesk for:
- Production issues
- Non-production troubleshooting
- Enabling development tools
- Device firmware updates
- Other requests that require formal ownership and follow-up
Go to the partner-facing Zendesk portal and select the request type that best matches your need. The selected request type automatically routes the ticket to the appropriate team. Complete all requested information before submitting.
If you discuss the issue in Slack, include the Zendesk ticket reference so the conversation and formal request can be connected.
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