Submit a request – App Developer Portal

Please choose the type of support that you need.

Your email address

Type of Request

Please select the type of request that you need.

Feature type

Select what feature you are having issues with

Application Name

Please provide the name of your application

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Priority(optional)

Request priority

Steps To Reproduce (STRs)

Detailed steps to reproduce the issue

Reproducibility Rate

How frequent does the issue occur

Desired Firmware Version(optional)

Please enter the firmware version that you want to push to your device

When was the last time the issue was reproduced?

Time range of when the issue was reproduced

Please provide a time range of when the issue was reproduced and Timezone

Connection Type(optional)

What connection type were you using during the issue?

MAC Address (eSTB)(optional)

Device Make & Model | Firmware | MAC Address | DeviceID

Operator(s)

Select a partner associated with your ticket

Proposition(s)

Select your devices

Due Date(optional)

When updates are required

Attachments(optional)

Add file or drop files here